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Carglass CRM-ERP — End-to-End System for Vehicle Glass Services
Carglass Estonia needed to replace their outdated case management system with a modern solution supporting 20,000+ annual jobs across multiple service locations. I designed a comprehensive CRM-ERP platform used by every employee from customer service to technicians to management.
Role
UX/UI designer
Agency
Web Expert
Scope
UX/UI
Design system
- Built a complete design system from Carglass brand foundation to support complex multi-user workflows
- Designed end-to-end service flow: customer intake with digital signatures on tablets, insurance verification, work order creation, scheduling, technician job management, and follow-up reporting
- Created unified platform serving diverse user needs: customer service representatives handling inquiries and tasks, technicians managing daily schedules and job details, management accessing oversight tools
- Delivered multi-location solution with integrated CRM capturing full customer history and automated workflows across all Carglass service centers nationwide
behance
Mart Kikerpuu
go back
Carglass CRM-ERP — End-to-End System for Vehicle Glass Services
Carglass Estonia needed to replace their outdated case management system with a modern solution supporting 20,000+ annual jobs across multiple service locations. I designed a comprehensive CRM-ERP platform used by every employee from customer service to technicians to management.
Role
UX/UI designer
Agency
Web Expert
Scope
UX/UI
Design system
- Built a complete design system from Carglass brand foundation to support complex multi-user workflows
- Designed end-to-end service flow: customer intake with digital signatures on tablets, insurance verification, work order creation, scheduling, technician job management, and follow-up reporting
- Created unified platform serving diverse user needs: customer service representatives handling inquiries and tasks, technicians managing daily schedules and job details, management accessing oversight tools
- Delivered multi-location solution with integrated CRM capturing full customer history and automated workflows across all Carglass service centers nationwide
behance
Mart Kikerpuu
Design Lead
brand, digital, product
behance